A smart and efficient supply chain can make or break a company. We bring the facilities, tools, people, and processes together to help you make yours brilliant. With over 650,000 square feet of warehouse space, our strategically located distribution centers give us the capacity and the reach you need. From inventory management to reporting & forecasting to kitting & packaging to fast, accurate customer fulfillment, our state-of-the-art systems and decades of real world experience combine to deliver an array of custom supply chain solutions scalable to meet your unique business objectives.
Our team of sales and marketing professionals brings demonstrated experience in the development and implementation of effective and integrated go-to-market strategies. From detailed marketing and promotional calendars, tactical sales planning and co-op budget management to program development, we know that successful brand building requires a considered, consistent and committed approach to strategic market planning.
From our master service trained product experts to our in-house Customer Care specialists to our cutting-edge dealer web portal, we've assembled the team and the technology to ensure that your brand is thoroughly represented in the marketplace. In-person, by phone or online, your brand and all the service, know-how and material that support it is readily available, simply, quickly, and in whatever manner the customer prefers most.
We're committed to providing each of our customers the close, consistent contact that builds strong and lasting business relationships. Our average of just one in-territory field sales manager for every one hundred and twenty-five dealer locations is one of the lowest in the industry. And it’s a sales force complemented by our professional internal sales team ensuring every customer, whatever their size or location, has easy access to the familiar faces and voices that support them.
Our centralized Customer Care system connects customers of all sizes and types to our in-house customer service and technical support teams. Operating from dedicated facilities in New York, Ohio, Georgia, Oregon, and California, the knowledgeable professionals of our Customer Care team bring decades of combined industry experience to the service needs of our customers. From customer service agent to technical support specialist, each highly trained team member is a certified Master Service Technician able to efficiently tackle requests and field questions, complex and ordinary, without sacrificing the kind of brand-supportive customer service experience that leaves a lasting, positive impact on our interactions.
This customer service alternative never closes. All of the most useful business support resources and account maintenance functions are always available through our secure, account-specific online portal. Customers can check stock availability in real time, place an order, submit a warranty claim, check order status, search parts look-up, and find the latest specials, promotions, and news. Through this cutting-edge tool, we insure that your brand is fully supported, thoroughly represented, and readily accessible anytime, all the time.
Are you ready to take your business to the next level? Join the ranks of the some of the biggest manufacturers in the industry and gain access to our unparalleled network coverage and our complete offering of value-generating sales, distribution, and business support services.