Market Support
From on-staff experts in customer care, sales support, and training to the technologies that make communication easy and accessible, PD delivers. In-person, online, or by phone, we are a single point of contact for informed and ready access to the resources, and expertise that support your brand even after the sale has been made.
Online Account Management
This customer support option never closes. All of the most useful business support resources and account maintenance functions are always available through our secure, modern, account-specific online destination. Users can check stock availability in real time, place an order, submit a warranty claim, check order status, search parts look-up and find the latest specials, promotions and news. Through this dynamic ERP, CRM and CMS integrated account support resource, we ensure that your brand is fully supported, thoroughly represented, and readily accessible anytime, all the time.
Expert On-Site Customer Care
With on hold times averaging less than 10 seconds even in peak hours and seasons, our centralized Customer Care system connects customers of all sizes and types to our in-house customer service and technical support teams. Operating from dedicated facilities in New York, Ohio, and Oregon, the knowledgeable professionals of our Customer Care team bring decades of combined industry experience to serve the needs of our customers. Each highly trained team member is a certified Master Service Technician able to efficiently tackle requests and field questions, complex and ordinary, without sacrificing the kind of brand-supportive customer service experience that leaves a lasting, positive impact on our interactions.
Total Brand Support Network
Master service trained product experts, in-house Customer Care specialists, inside and outside sales support pros, and our cutting-edge customer web destination, PD has assembled the team and the technology that, altogether, create a full coverage network ensuring that your brand is thoroughly and consistently represented in the marketplace. In-person, by phone or online, your brand and all the service, know-how and material that support it are readily available, simply, quickly, and in whatever manner the customer prefers most.
Master Certified Training
Our full time educators are certified master trainers, expert teachers that make the technical knowledge and skills you need to convey both compelling and understandable. They act as both trainer and trainee, first learning the distinctions and the unique ins-and-outs of your products and then expertly crafting a training regimen to pass along all that knowledge and skill to the service professionals they instruct. Using a curriculum of your design or a custom made program created by us, we advance the service capabilities of the technicians that diagnosis and repair your products. The simple goal is to empower a service network with the professionalism, expertise and knowledge to enforce the highest level of after-sale support for your products and your brand.